Responsible Gambling
At Royal Stars we take responsible gambling seriously. We want every player to enjoy controlled play and to stay safe while using our site. That means offering clear tools, sensible limits and easy access to help so you can manage your account and play within your comfort zone.
Our responsible gambling principles
We promote responsible play by focusing on prevention, transparency and support. We make tools available that let you control how much and how often you play, and we aim to respond quickly when a player asks for help. Our policies are designed to protect vulnerable players and to encourage healthy gaming habits.
Activity-control tools
Deposit limits
You can set daily, weekly or monthly deposit limits on your account. Limits take effect immediately or after a short processing period depending on the method. Changing a lower limit is immediate; raising limits may include a waiting period to prevent impulsive changes.
Loss limits and session controls
Loss limits help you cap net losses over a chosen period. Session controls and reality checks are available so you can receive on-screen reminders after a set amount of time or play. Use these tools to break up long sessions and keep play balanced.
Account breaks and time-outs
If you need a short break, you can apply a time-out or cool-off period. Time-outs are temporary pauses that reactivate automatically after the chosen interval. Cooling-off options give you more time away from your account when you need it.
Self-exclusion and account closure
For longer-term support, self-exclusion blocks access to your account for a preset period or permanently if requested. Self-exclusion can be initiated through your account settings or by contacting our support team. We will provide information on how to confirm your self-exclusion and what steps follow.
Recognizing signs of problematic behaviour
- Spending more than intended or chasing losses
- Neglecting work, family or daily responsibilities
- Hiding activity from others or using multiple accounts
- Borrowing or selling possessions to fund play
- Feeling anxious or restless about gambling
Tips for staying in control
Set pre-play budgets, use deposit and loss limits, take regular breaks and avoid gambling when stressed or under the influence. Treat your play as entertainment with a fixed cost, not as a way to make money. Review your account history regularly to spot patterns.
Professional help and support organisations
If you need extra support, reach out to trained counselling and support services. In Canada consider resources such as ConnexOntario, Gamblers Anonymous and Gambling Therapy. For immediate assistance, contact our 24/7 live chat and our support team — RoyalStars support can help set limits or start self-exclusion and will point you to appropriate local services.