Player Privacy Policy

At Royal Stars we take your privacy seriously. This page explains what personal and technical information we collect when you use our site, how we use and protect that information, and the choices available to you. We aim to be clear about account data, gameplay and transactional records, cookies and how to contact us about your privacy.

Types of data we collect

We collect information needed to provide online casino and payment services, to secure accounts, and to meet compliance obligations. This includes three main categories: personal data, technical data, and transactional data.

Personal data

Personal data is information that identifies you or allows us to contact you. Typical items include name, date of birth, email address, phone number, home address, and identity documents supplied for verification (photo ID, proof of address). We also collect account credentials such as username and encrypted password.

Technical data

Technical data relates to your device and connection. We collect IP address, device type, browser type and version, operating system, language settings, and logs of site activity. This helps us provide a secure, working service and improve site performance on desktop and mobile.

Transactional data

Transactional data covers deposits, withdrawals, bet and game history, payment method details, bonuses applied, and communication records with our support team. We use this data for account management, payment processing, fraud prevention, and resolving disputes.

How we use your information

We use personal, technical and transactional data to operate accounts, process payments, verify identity, prevent fraud, and meet legal obligations. Information is also used to respond to requests, provide customer support, and deliver system notifications. Where permitted, we may use aggregated or anonymized data for analytics and service improvement.

Data protection practices

We protect personal data with access controls, encryption in transit, and secure storage. Access to personal data is limited to staff and trusted third-party providers with a legitimate need. We conduct regular reviews of our security practices and require providers to follow appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar technologies for session management, site functionality, and analytics. Some cookies are essential for logging in and maintaining sessions; others support performance monitoring and personalised content. You can manage cookie preferences through your browser or device settings. Third-party services used for analytics or advertising may place their own cookies.

Information sharing and third parties

We share data with payment processors, identity verification vendors, game providers, customer support platforms, and analytics partners as required to deliver our services. We may also disclose information when required by law or to protect rights and safety. Where data is shared, we require partners to provide adequate protection.

User rights: access, correction, deletion

You can request access to your personal data, ask for corrections, or request deletion where permitted. To protect privacy and security, we verify identity before fulfilling requests. Some information may be retained to satisfy legal, regulatory, or fraud-prevention requirements. For privacy requests, contact us at [email protected].

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. If you have questions about how RoyalStars handles personal data, please contact [email protected].