Terms of Use

These Terms and Conditions describe the rules that govern your use of Royal Stars online casino services. We set out the relationship between you and us, explain your responsibilities as an account holder, and list the main operational rules that apply when you play, deposit or request withdrawals. Please read this page carefully before you register or place any wagers.

Account responsibilities

You are responsible for keeping your account information accurate and secure. Only you may use your account credentials, and you must not share login details. We may suspend or close accounts where we suspect fraud, abuse, or a breach of these terms. You must notify us immediately if you suspect unauthorized access.

Verification and KYC

We may require identity and address verification at registration or before processing withdrawals. Acceptable documents include government-issued ID, proof of address and proof of payment method. Account access and withdrawal processing may be restricted until requested documents are provided and verified.

Eligibility requirements

To use our services you must meet local legal requirements and be of legal gambling age in your province or territory - this is commonly 18 or 19. You must be the named holder of the payment methods used. We reserve the right to refuse service or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use of the platform must be honest and lawful. Prohibited activity includes collusion, creating multiple accounts, using bots or automated systems, money laundering, and attempts to manipulate games or promotions. We monitor play for suspicious patterns and may limit, withhold, or void funds where prohibited use is suspected.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms listed with each offer. Where applicable, wagering requirements, maximum bet limits and eligible games will be shown in the promotion terms. By taking a bonus you agree to the associated rules. We may disqualify accounts from promotions for abuse, self-excluded players, or where bonus terms are not met.

Deposits and withdrawals

Deposit and withdrawal options, processing times and limits are available in the cashier. Withdrawal requests may be subject to verification and compliance checks; we may require the same payment method for returns where possible. We aim to process valid withdrawals promptly, but timing depends on the chosen method and verification status.

Dispute resolution

If you have a complaint, contact support in your account or email [email protected] with details of the issue. We will attempt to resolve disputes directly and fairly. If a resolution cannot be reached, you may be directed to the independent dispute resolution options available in your jurisdiction where applicable.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Significant changes will be communicated via your account or on-site notices. Continued use after updates indicates acceptance. For questions about these terms or account matters, contact our support team within the platform.

Where applicable, RoyalStars will act in line with responsible gambling practices, and you can set limits or self-exclude through your account settings or by contacting support.